We have specified turnaround times
for most of our products. Sometimes, although rarely we have equipment
failures or malfunctions that could possibly delay your jobs. However,
here are a few things you can do in order to ensure your job gets out
with our lightning fast turnaround.
1. Be sure that the artwork fits our required specifications. If you're
not sure what specifications we require read through our art
We do not start the printing and prepress operations
until 7:00 P.M. Eastern. When our pre-pressmen see the bad art they
have to contact the client to let them know the art is unusable. They
cannot always get in touch with the client so the job will be dropped
from the queue therefore holding your job up an additional day.
2. Special Shipping instructions will
certainly hold up your job. Our shipping department is incredibly
busy and they have a method to their madness (so they say). When a
special shipping instruction comes up they are forced to break their
routine therefore causing a delay in shipping. We do not use 3rd party
shipping information and we do not provide individual sample packs
shipped separately than the specified address. If you would like samples
sent to you please contact our marketing department and they will
be more than happy to send you some samples.
3. Be sure to put the
correct information where it is supposed to go. If there is
a special art instruction please put it into the special art instructions
portion of our ordering system. The Shipping information
is where the package is going to be shipped.
It is imperative that you change this information to the correct shipping
address. If you do not change this information the package
will be sent to the address that is associated with your account.
The automatic default address is the address that you used when you
created your account. If you do not change this address while placing
the order then campaignprint.com is not held responsible for shipping errors.
4. Do not change shipping
information after you place the order. If you read our Terms
and Conditions we do not change shipping methods after the order
has been placed. Please choose carefully while placing the order because
this is your final shipping method.
5. Do not split your orders
and be sure of what you're ordering.
When placing an order you will see a detailed description of what
you're ordering. When you get to the payment section of our ordering
system you will see a detailed description of what you're ordering
and the shipping instruction. If there are any other special instructions
it will also appear below the shipping information. Before putting
in your credit card information please take a minute to look over
your shipping instructions and that the products you are ordering
are indeed what you want. When you receive the final invoice in your
email the name of the files will also be included.
6. Submit your art in two separate
files and name them accordingly. When you submit your art please
submit it as two files if it is going to be a double sided job. You
can name them however you want but please add a "yourproject_front,
youproject_back" or you can use
numbers. This will cut down on the confusion on our prepress department
tremendously. Our prepress guys are real good but they're certainly
not mind readers. It is impossible for them to determine how a client
wants their final image to be printed so the closer the art is when
submitted the less time it will take them to figure out how to lay
it out correctly. Some people submit art that is way off and expect
us to figure out how they wanted it printed.
7. We Layout the art the way it is submitted
so make sure you have it right upon submission. We are good about
contacting clients who submit artwork in an incorrect manner but occasionally
files get by us. Our prepress will lay the job out using their best
judgment and sometimes their best judgment and what makes the most
sense is not what the client wants. If the you as the client
wants to keep the white canvas around the image then
place that information into the special art instructions portion
of our ordering system.
8. If there is ANYTHING that would
make your job out of the ordinary please place the information in
the Special Art Instructions in our ordering
9. How to number and submit your pages
in a booklet or magazine. If you are
submitting the artwork for a booklet or magazine please number each
page individually. Do not submit the art in a "spread" fashion
but with each page as an individual file. Each
page should be in a separate art file numbers cover, page 1, page
2, page 3, and etc.
We will put the booklet together using the page numbers you provide.
If art is submitted in the incorrect fashion then you will be contacted
and your print job will be held up until new artwork is submitted.
10. Be sure to complete your order
online. Sending an email, fax, or phone call in no way constitutes
and order was placed. The only way to guarantee your order was placed
is by logging in and placing the order yourself. You will instantly
receive an invoice which indicates that you've placed the order. If
you do not receive an invoice then please
contact us. We have spent a lot of time developing the best online
ordering system in the print business. Our ordering system is very
user friendly and walks you through the entire ordering process step-by-step.
If you do not place the order online then we can not guarantee our