By Placing An Order With campaignprint.com, You Agree To The Following Terms:
Understanding the Ordering Process:
As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer.
If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. We will not refund money for any reason once an order is finalized. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control; as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort.
If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible — if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order.
What is a re-printable item?
- Errors made on our behalf during the production process.
- Color discrepancies on digitally-printed items if a hard-copy proof has been approved and signed.
What is not a re-printable item?
- Grammatical or spelling errors, or omissions made on artwork provided by the customer.
- Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc.
- Grammatical or spelling errors, or omissions made by our design department if the customer has approved the job for print (i.e. they have approved the artwork as shown in the provided proof).
- Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof.
- Jobs that are cut within 1/4th of an inch of the actual product size.
Before any job is approved for re-print we require samples to be sent to us for verification. We may, at our discretion, issue a pickup request by FedEx/UPS of the original order. All re-prints will be completed using the original artwork submitted.
Production Business Days run Monday – Friday 10am to 8m excluding major Holidays. Orders placed before 8pm Eastern will be considered ordered that business day. Any order placed after 8pm will be considered ordered on the following business day.
campaignprint.com will do everything in its power to correctly produce your job in a timely manner, but cannot guarantee a specific shipping or arrival date. Turnaround is an estimate, and is not to be confused with a guarantee. Please remember extra finishing requires extra production time. Finishing includes but is not limited to: Folds, Scores, Perforations, Die-cuts, UV Coating, and Drilling. Customer service, sales, shipping, prepress, or graphics agents do not have the authority to promise turnaround times. If any of the aforementioned departments gives the customer a turnaround time or promises turnaround estimate then it is not to be construed as a guarantee.
View our product turnaround page here or our rush turnaround here.
2. Payment Terms
All orders must be prepaid due to the speed of our turnaround.
We accept Visa, Mastercard, and American Express. If you would like to
pay by check, your order will not print until the check
has cleared. This will cause a significant delay in
your order. If you submit a check and there are
insufficient funds we will charge a $50 Insufficient
Funds Fee. Under no circumstances will campaignprint.com
print a job COD or give credit terms.
Prices posted on this website are subject to change without
notice. Written estimates are good for 30 days. An estimate
not accepted within 30 days may be changed.
campaignprint.com reserves the right to use its sole discretion
in refusing to print anything it deems improper or known
to be illegal. campaignprint.com is not liable for any damages
resulting from unwitting violation of copyright laws or
illegal use of trade names or slogans. The client guarantees
the legal title of all matter submitted to campaignprint.com
for printing and/or publication.
5. Refund/Return Policy
Canceled orders require compensation for incurred costs
and related obligations at the time of cancellation. Due
to the speed of our turnaround, you may only cancel a
job the same business day you place your order. A minimum
charge of $35 is applied to jobs canceled before our evening
cutoff time of 6pm. A minimum charge of $50 is applied
to jobs canceled before plating occurs at 8pm. No refunds
will be given for orders canceled after 8pm of the same
business day the order was placed. Each job is custom
created for its owner, it can not be reused or resold.
Therefore All Sales Are Final. Cancellation of design is $45 for time rendered on the design.
6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications
provided. campaignprint.com can requote a job at the time
of submission if the art does not conform to the information
on which the original estimate was based. Orders placed
with campaignprint.com are to the client's knowledge correct,
and there are no conditions or agreements relating to
the order which are not written or accompanying said order.
campaignprint.coms liability shall be limited to the
stated selling price to the customer of any defective
goods, and shall in no event include special, consequential,
incidental, indirect or similar damages, including without
limitation, lost profits. campaignprint.com warrants that
every product manufactured by it meets industry standard
for such product and is free of any material defect in
workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY
IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR
USE AND MERCHANTABILITY. campaignprint.com makes no other
warranty and no actions or words of campaignprint.com or
its officers, employees or agents shall constitute a warranty.
The customer represents that it has the legal right to
produce all printed materials ordered from campaignprint.com.
In the event that a charge, claim or demand, or arbitration,
action or proceeding (collectively, a "Claim")
is made or commenced against campaignprint.com based upon,
relating to or arising from the alleged wrongful acts
of the customers, or alleging that the printing performed
or product produced by campaignprint.com ordered by the customer:
(a.) infringes any copyright, patent or other proprietary
right of any person; or (b.) contains matter that is libelous,
slanderous, defamatory, scandalous or obscene, the customer
shall indemnify and hold campaignprint.com harmless from
and against any loss, damages, cost and expense arising
from or related to the Claim including without limitation;
(1.) defending campaignprint.com against any such Claim (2.)
paying any judgment or award against the customer; and
(3.) reimbursing campaignprint.com for any legal fees and
expenses it reasonably incurs in responding.
9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of
the original computer files, artwork and transparencies.
campaignprint.com is not responsible for accidental loss
or damage to media supplied by the client or for errors
on supplied artwork furnished by the client. Until campaignprint.com
can evaluate digital input, no claims or promises are
made about our ability to work with jobs submitted in
digital format, and no liability is assumed for problems
that may arise. Any additional translating, editing, or
programming needed to utilize client-supplied files will
be charged at our current rates. campaignprint.com does not
archive your work for longer than it takes to produce
the final product. Please save your work!
Client alterations must be specified in writing and must
include all corrections or changes from the original specifications.
Such work will be charged at our current rates.
11. Prepress and Design Proofs
When requested by the customer, campaignprint.com will submit
color proofs for the customer's review and approval. A
minimum shipping charge of $25 is required to send a proof
via express air shipping. Proofs must be returned to campaignprint.com
marked "O.K." or "Revised Proof Required"
and signed by the customer. Until the proof is returned,
no additional work will be performed. campaignprint.com will
not be responsible for undetected production errors if:
- Proofs are waived by the client;
- The work is printed per the client's
- Requests for changes are communicated
All requests for changes of any kind
must be made in writing to avoid mistakes. Any proof request
waives our turnaround guarantee.
Design proofs are sent via email and must be approved prior to print. Once the approval is received, the order will be sent to print.
campaignprint.com is not responsible information missed by the client during the proofing process including but not limited to; typos, missing information, missing dates, missing venues, or any other information the client felt should have been placed on their piece.
campaignprint.com will work with the client to get a corrected piece but will not offer a refund, partial or full for incorrect or missing information on designed pieces that were approved by the client.
12. The Guarantee of Color
and Exact Color Matching
Because of differences in equipment, paper, inks, and
other conditions between color proofing and production
pressroom operations, a "pleasing color" variation
between color proofs and the completed job [as determined
by generally accepted trade technical methods] is to
be expected. When such a variation occurs, it will be
considered acceptable performance. We do not guarantee
an exact color match to the art submitted. If the art
is submitted as a any color mode other than CMYK we
will convert the color mode to CMYK. If there is a color
shift we are not responsible for that color shift. If
you do not understand the complete specifications we
require for submitted art please go to our art
submission page for a complete and detailed list.
campaignprint.com will not offer credit or a refund for
non-matching colors or color shifts. Files submitted
at 300 dpi (dots per inch) CMYK .tifs (Tagged Image
Format) are more likely to color match than a 300dpi
.jpg (Joint Photographers Explorer Group) file submitted
in RGB color mode. If files are submitted in any other
format than 300dpi CMYK .tifs our prepress will convert
the files and there will be color shifting. To prevent
this please visit our art submission page for instructions. campaignprint.com is not liable for
color shifts and will not offer credits or refunds.
13. Inkjet Proofs
Inkjet and laser prints are known to look substantially
different than offset printing. We offer quick turnaround
and low prices by printing to a "pleasing color"
standard, using standard ink densities. There is no guarantee
that your finished piece will match your printed sample.
This is due to the varying results from different output
devices including inkjet printers, continuous tone proofing
devices,and film-based proofs.
campaignprint.com will normally deliver the exact quantity
of goods ordered plus a small additional amount. There
is no extra charge for the additional amount. In the
event of an underrun, campaignprint.com may bill for the
actual quantity delivered. The generally accepted trade
practice is plus or minus 5%. All packages are weighed
before departure and meet our weight specifications
for the amount packaged. If you receive a quantity less
than 5% of the industry standards for over/underruns
then please inspect the box for shipping damage. Shipping
damage is generally the culprit for product shortages.
Charges for delivery of materials and supplies from the
client or the client's supplier to campaignprint.com are
not included in quotations unless specified. campaignprint.com
is not responsible for delays and/or damage incurred during
shipping. Title for finished work passes to the customer
upon delivery to the carrier at shipping point; or upon
mailing of invoices for the finished work or its segments,
whichever comes first.
16. Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, campaignprint.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that campaignprint.com has fully satisfied all terms, conditions and specifications.
Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that campaignprint.com shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer agrees to pay either 50% of the cost of their order or $250.00; whichever is greater. Customer expressly authorizes campaignprint.com to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of campaignprint.com and agrees to waive any protest to said charge.
17. Disputes & Venue
For legal purposes, the venue for any dispute shall be
Pinellas County, Florida, USA
18. Right to Subcontract
campaignprint.com shall have the right to assign any portion
of the work required to another contractor.
19. Workmanship Guarantee
Because of the nature of "gang
run" style printing campaignprint.com shall not
be held responsible for the following issues which may
occur during our production process: variation in color,
offset (smudges), cutting variations, marking, picking,
cutting issues, size discrepancies (over/under), and
etc. Customer acknowledges that they are receiving gang
run style printing at a substantial price discount
and expedited delivery times and thus said printing
will not be held to the same standard as traditional
offset lithography nor generally accepted printing standards.
While every effort will be made to satisfy our customer's
needs, requests for reprints or credits based on quality
issues will not be recognized.
20. Privacy Statement
Any information campaignprint.com collects from order processing
or from any inquiries is not shared with any other company.
Your information is only used for contact, billing,
and shipping purposes. Your credit card information
is never stored by campaignprint.com.
You can view our privacy statement here. campaignprint.com
campaignprint.com might use your product for samples or advertising
Your credit card bill will read "Printing Fulfillment
" or "Synergenic Concepts"
Business card files must have an 1/8" bleed and
an 1/8" safe area. Files which do not meet these
requirements will be corrected by our prepress department
or rejected if it is outside our ability to correct. This may introduce minor image changes to the final
printed piece. All files submitted for sizes larger
than a business card must have a 1/4" safe area.
We take no responsibility for cutting text or images
which exist outside our required safe area. Please check
your design before submitting it for print. Finished
sizes for pieces larger than business cards may vary
by 1/8". If you require a custom size, please call
for a custom quote. Please refer to our templates section for further information. *Also
see our Art Submission Page
We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress
department will convert the file to a usable format
and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot
guarantee that the printed piece will match the submitted
artwork. Issues can be but not limited to: layout changes,
fonts replaced, fonts missing, colors shifting, text
being trimmed, and general composition errors.
By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card will not be charged for the additional work.
24. Shipping Changes and
Due to our quick turnaround, shipping methods selected
on our online ordering page are final and cannot be changed
once the order is submitted. We will not upgrade or change
the shipping method that was selected on our online ordering
page. Also, we will not use any other form of shipping
that is not one of our pre-determined shipping options.
We will not use client's account numbers, regardless of
the carrier for the shipping of orders.
25. Third Party Billing
Your card will be billed the exact amount of the purchase.
campaignprint.com will not charge a card for more than
the amount and reimburse the difference as a commission.
It is up to the customer to work out an agreeable transaction
arrangement with his/her client if he/she choose to
resell our products.
26. Rush Orders
The $50 additional rush fee only pertains to jobs
that are printed on 14pt C2S with Aqueous coating. It
does not apply for posters, banners, UV Coated items,
magazines, booklets, brochures, and any other item other
than our standard 14pt Card Products.
27. Cutting and Product Alignment
1/16" to 1/8" will be trimmed from the final
product size for flat card products. In order to align
folds more or less may be trimmed from jobs that require
folding. In order to get folds to match we will take
liberty to trim the final product to get it to the customer
in a visually acceptable format. Up to 1/4" may
be trimmed from folded jobs in order to secure the integrity
of the folds. We highly suggest against having borders
on your products. We can not guarantee that the borders
will be exact. Depending on other jobs on the run sheet
will be the determining factor of the cuts. We are a
full bleed printer and are not responsible for uneven
or misaligned borders.
Products may be trimmed 1/16" on one side and 1/8"
on the other causing the image to not be centered onto
the printed piece. If there is no text loss then campaignprint.com
is not responsible for reprints or issuing credits.
The lost of text is not acceptable and we will rectify
the problem. A slight image shift is deemed acceptable
by campaignprint.com and we will not issue credits or refunds.
28 (a). Postcards for Mailing
All jobs printed UV1 are printed on C2S (Coated 2-sides) therefore will still have a slight gloss finish on the non-UV coated side. campaignprint.com does not offer matte or uncoated products. Most inkjet systems can print onto C2S paper. Aqueous postcards are coated on both sides and are also able to be processed through most inkjet systems. It is the customer's responsibility to run samples through their inkjet or mail house's inkjet system in order to test the coating. campaignprint.com is not responsible for ink not sticking to final printed pieces going through non-tested inkjet or labeling systems.
28 (b). Mailing Lists
Customer's mailing list(s) will not be sold or offered for use to any other party while in the possession of campaignprint.com. All Mailing List(s) is the exclusive property of the customer and shall be used only with customer's instructions. campaignprint.com will not utilize the customer’s list for any other purpose. campaignprint.com will store the provided list for a period of six (6) months. After that period expires the list will be destroyed if the customer has not requested another mailing or to have their list sent to them. If you are a past mailing customer and would like a copy of your list please contact us.
28 (c). Shipping & Postal Delivery Times
All delivery dates are estimate. campaignprint.com is not responsible for delays caused by the U.S. Post Office. campaignprint.com has no control over the U.S. Postal Service, United Parcel Service or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.
campaignprint.com responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. campaignprint.com' responsibility ends when the job is delivered to the Tampa, Florida Business Mail Entry. In no event shall campaignprint.com be liable for USPS performance failures or delivery delays.
Under no circumstance is a refund or credit to be issued for cost of postage after the product has been dropped at the Tampa, Florida Business Mail Entry. The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations. These additional charges will be automatically billed to the credit card used in the original transaction. The customer cannot dispute charges for additional postage or processing fees levied by USPS or campaignprint.com due to negligence in following USPS guidelines. If you are unfamiliar with these guidelines please see our templates or visit the United States Post Office website for more information.
28 (d). Errors in Mailing
campaignprint.com shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is campaignprint.com liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.
The customer will defend and hold campaignprint.com harmless in any suit or court action brought against campaignprint.com by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where campaignprint.com, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in campaignprint.com sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against campaignprint.com for actions of the customer's employees which may occur as a result of any mailing.
30. Finalization of Sales and Refund Policy
campaignprint.com may change, modify, add or remove portions of this policy at
any time, and any changes will become effective immediately upon being posted
unless stated otherwise. This policy was last revised on April 15, 2010.
Due to the custom nature of your print job, all sales are final once they have entered production. All Sales Are Final.